Secure, Scalable, Efficient Remote Control Software

Netop reduces downtime, improves reliability, and simplifies the complexity of modern remote device management without compromising security

AZ Sint-Jan Hospital
Securing External Vendor Access and Data Protection

THE CHALLENGE
AZ Sint-Jan relies on numerous external vendors for server access, resulting in a proliferation of connection methods and remote control tools. This fragmented approach created security vulnerabilities and inefficiencies. The hospital urgently needed to consolidate to a single, standardized connection method and remote control solution. This consolidation was crucial for enhancing security, streamlining support, and minimizing problem resolution time—all vital in a 24/7 healthcare environment where system uptime is paramount.

With the rising threat of cybercrime and increasingly stringent EU data protection regulations, AZ Sint-Jan requires comprehensive oversight of server access. They need to know precisely who is accessing which servers, when, and what actions are performed during each session.

THE SOLUTION
By delivering Netop to external vendors through Citrix XenApp, accessed via a NetScaler portal with multi-factor authentication, AZ Sint-Jan has successfully consolidated to a single, secure access method. This streamlined approach benefits vendors by eliminating the need for local software installations and enabling remote work, regardless of location.

Netop provides AZ Sint-Jan with comprehensive logging and recording capabilities for all remote server sessions. This allows for proactive monitoring, investigation of suspected misuse, and valuable evidence in the event of a security breach or audit.

Internally, AZ Sint-Jan's system administrators can also leverage Netop for direct server connections, subject to appropriate credentials and permissions. These internal sessions are also logged for compliance.

Netop empowers AZ Sint-Jan to manage user access and rights with granular precision. This allows for fine-tuned control over remote activities, such as file transfers or remote viewing, ensuring that users only have access to the necessary functionalities.